Support Center

Last Updated: 2025-11-01

1. Customer Support Information

C9 operates a Support Center through email and feedback channels to respond quickly to inquiries and inconveniences that occur while using the service. We handle all inquiries regarding subscriptions, payments, signal usage, and account management in one place.

2. Inquiries and Contact Information

Primary Email: c9indicator@gmail.com

Operating Hours: Weekdays 10:00 ~ 18:00 (KST) (Excluding weekends and holidays)

Official Website: https://c9-pro.com

※ As a rule, an initial response is provided within 24 hours of receipt, and technical issues will be answered within 3 business days.

3. Payment and Refund Support

In case of payment errors or duplicate payments, please contact the Support Center immediately.
Refunds are processed in accordance with the Terms of Service and e-commerce laws. Due to the nature of digital content, refunds may be restricted after usage (login, key issuance, receipt of signals, etc.).
For credit card payments, it may take 3 to 7 business days after the refund is completed, depending on the card issuer's circumstances.
Automatic payment subscriptions will be terminated from the next payment if canceled up to 24 hours before the renewal.

4. Technical Support and Bug Reporting

Issues such as service access errors, signal delays, or TradingView indicator synchronization problems can be reported via email with the subject Bug Report.
Providing the following information when reporting will allow for faster verification:
- Platform used (e.g., Desktop/Mobile, Browser type)
- Time of occurrence and captured images of the symptoms
- Symbol and Timeframe in use (e.g., BTCUSD / 5m)
In case of urgent server failure, information will be provided through announcements.

5. Account Management and Termination

Requests for membership withdrawal can be made via email or the Request Account Deletion menu.
Upon withdrawal, all data (signal history, position history, etc.) will be deleted immediately.
For security reasons, dormant accounts (no login for over 1 year) may be deleted after prior notice.
Requests for account locking or password resets will be processed after identity verification.

6. Frequently Asked Questions (FAQ)

Q1. Do the signals support automated trading?

Basically, signals are for notification purposes only and do not provide automated trading functions. However, automation can be set up in individual accounts through TradingView's Webhooks.

Q2. How can I check my payment history?

After logging in, you can check your payment history and remaining period in theSubscription menu. If there is a problem, please let us know your payment date and amount via email, and we will look it up for you.

Q3. How will I be notified of indicator or signal updates?

Major updates are announced through website notices. For important changes, separate notifications are also sent via email.

Q4. I need a receipt for my subscription payment.

Credit card receipts can be issued through the Payment Gateway (PG). If you need a separate tax invoice, please attach your business registration certificate and request it via email.